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# GitHub Code Snippets Not Displaying in Slack


## Issue:
Users may not see GitHub code snippets in Slack, with only a **Code Snippet** hyperlink appearing instead.

|| Axolo relies on the GitHub app for code snippets because Axolo does not have direct access to your code. This integration ensures you see relevant code snippets in Slack.

## Step-by-Step Troubleshooting:

### 1. Ensure GitHub Slack App is Installed
- The code snippet feature relies on the GitHub Slack app. Confirm that the app is installed in your Slack workspace.
- If not installed, add it from the [Slack App Directory](https://axolotest.slack.com/apps/A01BP7R4KNY-github).


![](https://storage.crisp.chat/users/helpdesk/website/963f993b52ac8800/fabpic-1_bid4ge.png)

### 2. Check GitHub App Permissions
- Ensure the GitHub app has access to the repository you want to display code snippets from.
- If the app doesn’t have the necessary permissions, it won’t be able to display code snippets.

### 3. Connect GitHub and Slack Accounts
- Ensure your GitHub account is properly connected to Slack.
- Go to your GitHub settings and verify the integration with Slack is active and linked to the correct Slack workspace.

To do so, you can [follow the GitHub guide](https://github.com/integrations/slack?tab=readme-ov-file#getting-started).


![](https://storage.crisp.chat/users/helpdesk/website/963f993b52ac8800/fabpic_1as4i5x.png)
### 4. Check Slack Attachment Settings
- Sometimes, Slack settings for attachments can hide URLs from specific apps, including GitHub.
- Visit `slack.com/admin/attachments` and ensure that the settings allow GitHub URLs to display.

### 5. Reinstall the GitHub Slack App
- If permissions and installation seem correct but the issue persists, try reinstalling the GitHub app in Slack.
- After reinstalling, ensure it has access to the necessary repositories.

### 6. Testing
- Once all settings are confirmed, try posting a GitHub link in Slack to see if the code snippet appears.


If you continue to experience issues, feel free to contact our support team for further assistance.