Axolo is not opening channels
If Axolo does not open your pull/merge request channels in Slack, please follow these instructions to investigate the issue and solve it as soon as possible.
If you are on a GitLab paid plan, you will most likely be using Group Hooks. Group Hooks enable apps like Axolo to receive webhooks from your whole group, which means you only have one place to check if Axolo receives your webhooks.
Click on your group settings,
Click on Webhooks,
Confirm that Axolo webhooks are working properly. If you see a warning, use the Test button to send a Push events webhook, it should solve the issue.
If you solve the webhook issue, you now need Axolo to save all of your opened merge requests.
You need to go into each of your project where Axolo has been installed and then:
Click on your project settings,
Click on Webhooks,
Confirm that Axolo webhooks are working properly. If you see a warning, use the 'Test' button to send a 'push event', it should solve the issue.
If you see an error on one project, please contact us in the chat, we have an internal script to update all of your project webhooks.
If you solve the webhook issue, you now need Axolo to save all of your opened merge requests.
If you are using GitHub and Axolo does not open channels, please contact us in the chat, we will investigate the issue.
My team is using GitLab
Check if GitLab sends webhooks to Axolo
I am on a GitLab paid plan
If you are on a GitLab paid plan, you will most likely be using Group Hooks. Group Hooks enable apps like Axolo to receive webhooks from your whole group, which means you only have one place to check if Axolo receives your webhooks.
Click on your group settings,
Click on Webhooks,
Confirm that Axolo webhooks are working properly. If you see a warning, use the Test button to send a Push events webhook, it should solve the issue.
If you solve the webhook issue, you now need Axolo to save all of your opened merge requests.
I am on the GitLab free tier
You need to go into each of your project where Axolo has been installed and then:
Click on your project settings,
Click on Webhooks,
Confirm that Axolo webhooks are working properly. If you see a warning, use the 'Test' button to send a 'push event', it should solve the issue.
If you see an error on one project, please contact us in the chat, we have an internal script to update all of your project webhooks.
If you solve the webhook issue, you now need Axolo to save all of your opened merge requests.
My team is using GitHub
If you are using GitHub and Axolo does not open channels, please contact us in the chat, we will investigate the issue.
Updated on: 04/05/2023
Thank you!