• How to delete all my data on Axolo?

  If you decide to delete all your data on Axolo, you will then need to onboard from scratch again if you want to use Axolo in the future. 1. Uninstall Slack Go in the Axolo section, then click on configuration and at the bottom of the redirected page click on remove page. Uninstall Slack 2. Uninstall Github or GitLab Uninstall GitHub and delete all data and access as aSome readers

• How to submit a bug report?

  The preferred method to submit a bug report is through our Slack community. Through our Slack community, you can expect an answer within the next 24 hours. Join our Slack community, Send to Arthur (Axolo), Sydney (Axolo) or in the bugs channel your bug report. If you think that some information might be sensitive or confidential, please send the report to our team in direct messages.Few readers

• Axolo is not opening channels

  If Axolo does not open your pull/merge request channels in Slack, please follow these instructions to investigate the issue and solve it as soon as possible. My team is using GitLab Check if GitLab sends webhooks to Axolo I am on a GitLab paid plan If you are on a GitLab paid plan, you will most likely be using Group Hooks. Group Hooks enable apps like Axolo to receive webhooks from your whole group, which means you only have one place to check if Axolo receives your webhooks. 1Few readers

• Some pull requests are missing

  If Axolo does not have all of your pull requests, follow these steps: Log in on app.axolo.co, Click on the 'Open Channel' tab, Click on the refresh 🔃 button. Refresh pull requests Axolo should update and save all of your pull requests.Few readers

• I've installed Axolo on the wrong Slack Workspace

  If you have installed Axolo on the wrong Slack workspace and you want to install it on a different one follow this guide: Case 1: You haven't installed GitHub or Gitlab: You should uninstall Axolo from Slack. You can do that by following those steps: Steps: Go to your Axolo Slack Home Select about tab and then click on configuration button Uninstall Axolo at the bottom of the page. Go to https://app.axolo.co/logout and click on Add To Slack your new workspace. Make sure youFew readers

• GitHub Code Snippets Not Displaying in Slack

  Issue: Users may not see GitHub code snippets in Slack, with only a Code Snippet hyperlink appearing instead. Step-by-Step Troubleshooting: 1. Ensure GitHub Slack App is Installed The code snippet feature relies on the GitHub Slack app. Confirm that the app is installed in your Slack workspace. If not iFew readers

• Why Can't Multi-Channel Guests // External Members Be Added to Axolo on Slack?

  We understand that managing permissions and access for team members is crucial to your workflow. However, due to limitations in Slack’s API, Axolo is unable to integrate with multi-channel guest accounts on Slack. To enable a user to be part of Axolo channels and workflows, they must be a full member of your Slack workspace. This is because Slack does not provide sufficient API access for apps like Axolo to interact with multi-channel guests. What Can You Do? If you want a multi-channeFew readers