Question 1

Slack messages are not sent to GitHub/GitLab

Accepted Answer

If messages from a specific developer are not sent to GitHub or GitLab, please try to refresh your GitHub or GitLab OAuth token. Axolo uses this token to write messages in your name.

How to update your GitHub or GitLab OAuth token?

Open Slack,
Open the Axolo app home in Slack (click on the Axolo app in Slack, or cmd/ctrl + k then type 'Axolo'),
Click on Update my GitHub/GitLab in the Settings category.

GitHub/GitLab OAuth

Question 2

How to delete all my data on Axolo?

Accepted Answer

If you decide to delete all your data on Axolo, you will then need to onboard from scratch again if you want to use Axolo in the future.

1. Uninstall Slack

Go in the Axolo section, then click on configuration and at the bottom of the redirected page click on remove page.

Uninstall Slack

2. Uninstall Github or GitLab

Uninstall GitHub and delete all data and access as a GitHub user

If you are using GitHub with your engineering, the easiest way to delete all your data on Axolo is to uninstall the Axolo integration on GitHub. When our service is notified that you have uninstalled the application, we automatically delete all your data.

Go on GitHub,
Go to your organization settings,
Click on GitHub App,
On the Axolo.co line, click Configure,
At the bottom of the page, click on Uninstall "Axolo.co".

All your data will be deleted and we won't receive any more webhooks from your organization.

Uninstall Gitlab and delete all data and access as a GitLab user

There are three steps to delete all your data and access as a GitLab user:

On the personal Application Page of the Admin that installed Axolo, revoke the Axolo for Slack application,
On your GitLa

Question 3

How to connect two GitHub organizations or GitLab groups in the same Slack workspace?

Accepted Answer

It is possible to connect two GitHub organizations or GitLab groups in the same Slack workspace but it needs some manual procedure from our team.

Please contact our team through our Slack community or Crisp if you are looking to do it.

Question 4

How to offboard an user from Axolo?

Accepted Answer

There is two ways you can offboard a user. In both cases if you have an active subscription, Axolo will update it.

1. If you remove them from your GitHub organization

Q: How to onboard an user on Axolo?

<ol> <li>Sign up or log in on app.axolo.co,</li> <li>Click on the Team tab,</li> <li>Click on Manage my team button,</li> <li>You can select your engineers from GitHub/GitLab within the modal and select their Slack profile to onboard them. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/963f993b52ac8800/onboardingaxolo_1gnyibu.jpg" alt="Onboarding" />

2. You can do it manually from the Axolo dashboard:

Log in on app.axolo.co,
Click on the Team tab,
Click on Manage my team button,
You can filter your engineers from GitHub/GitLab within the modal and unselect their Slack profile to offboard them.

Onboarding

Question 5

How to submit a bug report?

Accepted Answer

The preferred method to submit a bug report is through our Slack community. Through our Slack community, you can expect an answer within the next 24 hours.

Join our Slack community,
Send to Arthur (Axolo), Sydney (Axolo) or in the bugs channel your bug report. If you think that some information might be sensitive or confidential, please send the report to our team in direct messages.

If you can't join our Slack community, you can contact us through **Crisp **(our chatbox at the bottom right on every Axolo page) but you should expect a longer delay.

Question 6

How to onboard an user on Axolo?

Accepted Answer

Sign up or log in on app.axolo.co,
Click on the Team tab,
Click on Manage my team button,
You can select your engineers from GitHub/GitLab within the modal and select their Slack profile to onboard them.

Onboarding

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