• Slack messages are not sent to GitHub/GitLab

  If messages from a specific developer are not sent to GitHub or GitLab, please try to refresh your GitHub or GitLab OAuth token. Axolo uses this token to write messages in your name. How to update your GitHub or GitLab OAuth token? Open Slack, Open the Axolo app home in Slack (click on the Axolo app in Slack, or cmd/ctrl + k then type 'Axolo'), Click on Update my GitHub/GitLab in the Settings category. ![GitHub/GitLab OAuth](https://storage.crisp.chat/users/helpdesk/website/Some readers

• GitHub or GitLab messages are not sent in Slack

  If messages from a specific developer are not sent to Slack, please try to refresh your Slack OAuth token. Axolo uses this token to write messages in your name. How to update your Slack OAuth token? Open Slack, Open the Axolo app home in Slack (click on the Axolo app in Slack, or cmd/ctrl + k then type 'Axolo'), Click on Update my Slack in the Settings category.Some readers

• Enable Slack to create channels for Axolo. Restricted_action error.

  Channel management in Slack In order for Axolo to create channels you need to accept those permissions into Slack. By default it is set to everyone, but in some workspaces admin can edit those settings. Here is how the Slack channel management settings looks like: Note: If this category doesn't appear it means you are not an owner of the workspace and that you don't have access to it. ![Channel management](https://stoSome readers

• Enable Access Tokens for GitLab

  Axolo Two Way Synchronization on GitLab by default relies on the credential of the person who installed it. For better reliability you can add a Group Access token (Paid Version of GitLab) or a Personal Access token. This guide will show you how to get it from GitLab and add it to your Axolo account. **1. Get your token from GitLab: ** Navigate to your Group seSome readers

• Troubleshooting: GitLab Webhook Issues

  Issue: GitLab Stops Sending Webhooks to Axolo If you're experiencing issues where it appears that GitLab is no longer sending webhooks to Axolo, it could be due to delayed responses from our API. GitLab might discontinue sending webhooks if our API doesn't respond within their specified timeout period. Verify that your webhooks are failing in your GitLab Group Settings / Webhooks If you have a failing webhooks GitLab will show you an error here: ![](https://storage.crisp.chat/users/Few readers

• How to use a private channel for Axolo team channel?

  You want to use a private channel to get notifications in your Axolo team channel. Here are the steps to do it: Add Axolo bot to your private channel. => To do this you can @axolo in your Slack channel and Slack will ask you if you want to invite the bot. Go to your Dashboard and click on the sync button. (Cf screenshot) ![Sync button](httFew readers

• Add a new repository to Axolo from GitHub

  In order to add a missing repository on your Axolo account, First verify that you have given it access in your GitHub organization settings like so: Then go in your Pull Request tab in your Axolo channel and sync the latest pull requests like so: If there arFew readers

• Pipeline and CI/CD GitLab notifications troubleshooting

  I don't receive my MR pipeline or CI/CD notifications in Axolo channels Confirm that pipelines are created on MR and not on branches GitLab let groups choose between branch or MR pipelines. To confirm you have the right setting, please: open one of your MR, click on the pipeline tab, confirm that your pipelines are set up upon MR and not branches. If your pipelinFew readers

• Some PRs still appear as opened in Axolo

  Sometimes, Axolo will show certain PRs as opened when they were already merged or closed. This article aims to help you synchronize PR status if they appear as opened: when viewed in the Pull Request tab in the Axolo app, in the Axolo home in Slack, while using the /axolo command in Slack. How to Update Axolo's PR Status To update Axolo's PR status: Open the Axolo home in Slack, Click on the Refresh button, This might take a few minutes, after which Axolo should update yoFew readers

• GitLab troubleshooting hub: webhooks, access tokens, CI/CD, and MR notifications

  A starting point for troubleshooting Axolo with GitLab merge requests, webhooks, access tokens, pipelines, and notifications.Few readers

• How to control when Axolo creates Slack channels and reduce channel noise

  Understand when Axolo creates pull request or merge request channels, how to reduce noise, and what to check when channels are not archived.Few readers

• Managing bots, service accounts, and automated PRs in Axolo

  Understand how Axolo handles Renovate, Dependabot, deployment bots, GitHub bots, GitLab service accounts, and other automated pull requests or merge requests.Few readers